Warranties for Mattresses can be tricky. We have put together this information for you mattress buyers so that you are not left in the dark concerning your warranty.
What Is A Warranty?
Warranties are provided by most if not all mattress manufactures. They are there to ensure that there will be no manufacturing errors. It is important to remember that the warranty has nothing to do with the normal wear and tear of the mattress, and it definitely is not there to guarantee comfort or how well you sleep. Most warranties are provided from 10 to 20 years depending on the manufacturer and the model.
Things to know about your warranty before you buy:
1) Your information about your warranty should not be solely based on what the sales person tells you when you buy your mattress. I am sure that they mean well, but in a lot of cases, they just regurgitate information that may be tweaked in order to make you seem like you are getting the best deal.
2) Your original receipt is the golden ticket. If ever you need to make a claim, you would not get very far at all if you did not have your original receipt. Also, in order for the claim to be valid, you have to be the original buyer.
3) You should understand the circumstances where a mattress manufacturer will reject the claim for the warranty. Some of the common ones are if you do not have your original receipt (as mentioned above), if certain tags are removed, if you do not have the original warranty forms, or if it has been placed on a faulty foundation or frame. A lot of them also do not honor the warranty if the mattress is soiled in any way.
4) Just because the mattress warranty says “20 years” does not mean that the mattress should actually last 20 years. It just means that if there is something blatantly wrong with the structure or material then they will take responsibility. Mattress lifetimes vary according to the make and model. And mattresses can also wear faster depending on the person sleeping on the mattress. On average, experts say that mattresses should be replaced every 10 years.
5) Also, you should understand that most manufacturing warranties fall under a pro-rated system. This is a system that allows manufacturers to take value out of your mattress each year that you have owned it. Here is a chart to help explain that:
The Warranty Code in the far left column shows that each manufacturer has different codes for different products. You will want to know which code your product falls under. The column on the far right shows the effect of the the pro-rated system. Some of your better warranties do not start until until after a number of years. And your best ones are the ones that never pro-rate. (See the chart below to see what you should plan on paying for your warranty over time.) Also, make note of the little astrix in the bottom right corner of the chart above. “Excludes transportation charge” It is not as simple as putting a stamp on your mattress. It is expensive to move that big guy.
The chart below is an example of what you will pay over time with your typical pro-rated warranty. As each year passes, you end up paying a greater percentage of what you originally paid. And remember to add in the shipping costs that they will require you to pay as well.
So, basically, if you want a good warranty then look for one that is not pro-rated. Good luck. But they are out there. You find these warranties mostly at local mattress manufacturers. Not surprisingly, these small manufacturers are often times where you find the best mattresses—not to mention the thousands of dollars you can save by buying from them.
What happens if an actual problem occurs?
This is where is gets tricky. Each manufacturer will deal with you differently, so what happens will mostly be determined by which manufacturer you bought from. Below is a link to each of the main manufacturers warranty sites. Just a heads up, you should expect phone delays and then a lot of questions. Just like with insurance, companies do not like to pay up very easily. They will ask a lot of you, and will most likely try to switch the blame and find fault with something that you did wrong, as opposed to something they did wrong. In short, they will not make it very easy.